1. COPING:
Maintain a mature, problem-solving attitude in dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility and time demands.

2. TOLERANCE OF AMBIGUITY:
Withhold taking action, making assumptions, or speaking out, in the absence of full and accurate information. Listen actively. Deal with unresolved situations.

3. DECISIVENESS:
Make reasoned decisions on available information, and initiate necessary action. Make and maintain commitments, even if challenged.

4. ORAL COMMUNICATION:
Present information clearly, and influence others in both negative and positive situations.

5. ASSERTIVENESS:
Express an opinion, and stand by it, in spite of disagreement. Overcome resistance, and communicate with full respect for the values and feelings of others.

6. ENERGIZING:
Create positive energy and motivate others to initiate change, take risks, etc.

7. ADHERENCE TO POLICIES & PROCEDURES:
Persevere with routine operations in a manner consistent with existing methods. Comfortable with following established policies and procedures.

8. ALERTNESS:
Remain attentive to all aspects of the working environment, particularly when performing routine activities.

9. PERCEPTION & ANALYSIS:
Identify and integrate critical elements of a situation; make correct inferences; suggest viable alternate courses of action.

10. GOAL-SETTING:
Define and prioritize specific, measurable objectives, even where numerical methods are not obvious.

11. WRITTEN COMMUNICATION:
Write clear, easy-to-read letters, reports, etc. Objectively extract essential information from documents.

12. COMMITMENT TO TASK:
Establish courses of action for self /others, and follow through to conclusion. Willing to commit time/effort needed to reach agreed goals.

13. INTERACTION:
Communicate effectively with others. Build and maintain rapport, credibility, and trust.

14. COGNITION:
Assess others’ needs, values, and opinions from both verbal cues and behaviour. Sensitive to “mismatches”. Value the process of understanding the thoughts of others.

15. ORGANIZATION & PLANNING:
Organize and schedule people, materials, and tasks. Develop achievable action plans with time-phased goals.

16. CREATIVITY:
Develop alternate solutions to new and existing problems. Present information in attention-gaining, interesting ways.

17. VERSATILITY:
Adapt own behaviour to the situation. Respond to needs of others, while attaining personal objectives, with mutual dignity.

18. SHREWDNESS:
Sense information about organizations and individuals, and use positively, to attain legitimate goals. Awareness of the importance of timing, and respect for others, in making proposals and bringing about change.

19. TEAM-BUILDING:
Work well with others and build high morale. Promote individual and group members’ commitment of individual’s and group’s commitment to each other and their shared goals.

20. DECISION-MAKING & PROBLEM-SOLVING:
Take action and solve problems, exhibiting good judgment and a systematic approach. Use relevant data to identify the dimensions of a problem, determine possible causes, and specify alternate solutions.

21. LEADERSHIP:
Positively influence the actions and opinions of others, in varying circumstances, towards the achievement of individual and team objectives. Show firmness, good judgment, and impartiality.